Frequently Asked Questions
Can I return the item if it doesn't fit?
Yes. You have 30 days from the receipt of your order to request a return.
The item must be in good condition, unworn, and with its original tags attached. Simply contact us by email with your order number and our team will provide you with the return instructions.
Where can I check the measurements?
On each product page, you will find the Size Guide next to the size selection.
By clicking on it, you can check the measurements of the item. If you are hesitating between two sizes, we recommend choosing the larger size for more comfort. If the item still doesn't fit, you can request a return within 30 days.
How long does delivery take?
Your order is usually processed within 24 to 48 business hours.
Once prepared, it will be shipped to the specified address. As soon as your order leaves our warehouse, you will receive a confirmation email with tracking information.
Are the store and payment secure?
Yes. Our site uses a secure connection, and all payments are processed through encrypted and protected payment systems.
Your personal and payment information is protected, and we never have access to your full card details. At Grace & Emma, we work every day to offer you a simple, safe, and trustworthy shopping experience.
Can I modify my order?
Yes, as long as your order has not yet been processed or shipped.
If you wish to change the size, delivery address, or cancel your order, please contact us by email as soon as possible. Once the order has been shipped, we can no longer modify it, but you can request a return after receiving your item.
FREE SHIPPING
Fast and reliable delivery across Ireland with no additional shipping fees.
30-DAY RETURN GUARANTEE
Easy returns, exchanges, and refunds with no hassle. Your satisfaction is our priority.
OVER 23,500 HAPPY CUSTOMERS
Thousands of customers love the quality of our pieces and share their wonderful experience with Grace & Emma.
CUSTOMER SUPPORT
Your satisfaction is our top priority. Our dedicated support team is always here to assist you with any questions or concerns.
Feel free to contact us, and we’ll get back to you within 24–48 business hours.